Refund Policy

Your website, admin panel and hosting are created instantly once payment is confirmed, so refunds are limited as described below.

Eligible refunds

• Duplicate payments for the same order are refunded in full.
• If your website could not be created because of a fault on our side and we cannot fix it within 7 days, you will receive a full refund.
• Requests made within 7 days of the first payment, where the website has not been published, may be refunded after deducting payment gateway charges.

Not eligible

• Renewal payments once the renewed term has started.
• Websites that have been published or connected to a custom domain.
• Accounts suspended for breaking our terms.

How to request

Email [email protected] with your registered email and invoice number. Approved refunds are processed to the original payment method within 7–10 working days.